What the version number is really telling you
You tap away every update prompt — but that string of digits spells out exactly what changed and what got fixed. Learn to read it in three seconds and never miss an upgrade that matters.
Read more →Open LetsVPN and let it do the rest. Smart line matching picks the fastest node for you — most connections complete within 3 seconds. With more than 2000 days of continuous operation, the service stays smooth even at peak hours.
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Releases, service notices and hands-on tips land here first.

You tap away every update prompt — but that string of digits spells out exactly what changed and what got fixed. Learn to read it in three seconds and never miss an upgrade that matters.
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Why did refunds take longer than promised? Why doesn't every amount match the remaining time? What pressure is the team under? Questions that deserve more than an apology get real answers here.
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As of midnight May 8 (Toronto time), account time is deducted under the normal rules again. Purchases affected between April 8 and May 8 will be compensated automatically once the freeze ends.
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The "is LetsVPN disappearing?" rumor can stop here: account freezes, self-service refunds and status tracking are all live. This post also walks you through spotting fake refund scams.
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LetsVPN is rolling out account time freeze, refund status tracking and self-service refunds in stages, together with a clear plan for resuming billing and compensating free time.
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We have had to suspend operations for mainland China and can no longer serve users there. We are truly sorry, and grateful for the trust you have given us along the way.
Read more →These fixes cover almost every install issue; if one doesn't, a human agent will.
This is usually an Apple ID region issue: check whether your account is in <Mainland China>, or whether you switched regions recently and Apple has not finished syncing;
Fix: sign out and download again with a <Hong Kong Apple ID>.

Typical case: the app was installed with <Apple ID A> but you update it while signed in as <Apple ID B>, so the store keeps demanding the first account's password;
Fix: delete the old version and reinstall with the account you use now.

An old <previous version> left on the device conflicts with the store build;
Fix: remove the old version and install the latest one.

The same <previous version> conflict prevents the store from updating over it;
Fix: delete the old version and download again.

Leftover files from an old build cause the store conflict — your account is fine;
Fix: uninstall and reinstall.

If anything during installation remains unresolved, contact live chat support and our team will see it through with you.
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